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Support

Get help with your Shimi integration.
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Contact your Shimi integration contact for:

  • Help with your integration
  • Delivery logs for a webhook
  • Resending a webhook delivery
  • New banks, networks or VTU billers
  • KYB questions or a deactivated account

When you get in touch, include the endpoint, the request time and any reference, id or sessionId from the response, so the team can find the transaction quickly.